Maynilad launches online billing

• Source:http://news.pia.gov.ph/article/view/241453683210/maynilad-launches-online-billing
• Thursday, January 28, 2016

(MAYNILAD/RJB/JEG/PIA-NCR)

QUEZON CITY (PIA) – Maynilad Water customers can now check their water consumption online with the launching of its “My Water Bill” program.

“This new program taps technology to facilitate the delivery of billing information to our customers. Through it, we hope to further enhance customer experience and make their transactions with our company more convenient,” said Maynilad President and CEO Ramoncito S. Fernandez.

According to Maynilad, the program will provide payment convenience to customers and enable them to receive their Statement of Account (SOA) or water bill via electronic means through SMS, email or web portal.

Although hard copies of the SOA will still be delivered to all customers, those who opt to register with the “My Water Bill” program can receive notifications of their current and outstanding water bills through their mobile phones and email the day after the meter reading. Hence, customers can already post payments with Maynilad-accredited payment facilities just by presenting the electronic notification on their mobile phones.

In addition, Maynilad customers registered with the “My Water Bill” program can pay their water bills online via Web Portal, which provides links to the online payment facilities of Maynilad-accredited banks and payment centers.

To avail of the service, Maynilad customers have three options: self-enrolment via Maynilad website www.mayniladwater.com.ph and follow the prescribed steps; self-enrolment via SMS (P1.00/one-time registration). Just key in: WATERbill <space> ON <space> <Maynilad Contract Account No.> <space> <Account Name> and send it to 0908-8968278, or call Maynilad Hotline 1626 and request the Contact Center agent to enroll on customer’s behalf.