Tourism frontliners in southern Negros city get skills training

• Source:https://www.pna.gov.ph/articles/1074830
• Sunday, July 14, 2019

By Erwin Nicavera (PNA)

BACOLOD CITY -- Some 30 tourism frontliners in Sipalay City, Negros Occidental underwent a three-day training and workshop until Friday to boost their skills in handling guests.

City tourism officer Jerick Lacson said that through the initiative, the Tourism Development and Promotions Office also aims to standardize the housekeeping system for all accommodation establishments.

The participants of the customer service satisfaction and housekeeping training and workshop, held at the Sipalay City Tourism Multi-Purpose Center, included frontliners as well as owners and managers of resorts, pension houses, hotels, and restaurants.

The trainers and resource persons were from the Northern Summit Technical Institute, a school accredited by the Technical Education and Skills Development Authority.

“We aim to level up the skills of tourism frontliners in handling guests and visitors, and also standardize the housekeeping system for the establishments,” Lacson said.

The training also assisted the participants in creating a monitoring mechanism that will be used by the owners to check if they have adapted the system or if they have applied what they learned from the activity, he added.

Lacson recognized that most of the tourism frontliners in the city are capable but do not have a technical background in customer service and housekeeping.

They are not degree holders in tourism or hospitality management, and some are even high school graduates only, he noted.

“We want to level up the tourism services in the city as part of the city government’s thrust for sustainable tourism. We envision Sipalay City to be a competitive tourism destination not just with a variety of attractions, but also quality tourism services and standards,” Lacson added.